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Still in Holding Pattern on iOS 8.3 GPS bug

May 20, 2015
20 comments
Author Brett Hackleman
Brett Hackleman

It's been almost 6 weeks since we alerted Bad Elf users and our partners about the iOS 8.3 bug affecting most external GPS receivers.  At that time, we quickly identified the issue and filed a bug report with Apple.  Several weeks later, several media outlets and forum users reported that the GPS issue was fixed in the iOS 8.4 beta releases.  Unfortunately, Apple has not released any public iOS updates since early April when the issue first appeared.

The various rumors sites are claiming iOS 8.4 will go live in June; some say early June during Apple's WWDC conference, others say late June.  Like everyone else, we're in a holding pattern until iOS 8.4 is released.

This has been an extremely frustrating experience for our users and for the Bad Elf team.  We strive to always do the right thing for our customers.  Like you, we are passionate pilots, boaters, and outdoor enthusiasts that depend on Bad Elf GPS accessories every day.

Issues and gaps are normal when working in an ecosystem of ever-changing platforms (iOS/Android/Windows), apps, and our hardware accessories.  We build our products so they can be updated as needed.  Over the past 5 years we've been able to quickly fix or work around the various hardware, firmware, app, or OS issues that have cropped up. We work hard to maintain strong relationships with our partners to ensure our customers never get stuck in the gaps.  Unfortunately, in this case there is little we can do from our side to resolve the issue.

As always, please contact us via support@bad-elf.com if we can help in any way.  If you have an iOS device with Lightning connector, our Bad Elf GPS Pro+ and Bad Elf GPS for Lightning dongle both work with iOS 8.3 and are unaffected by this issue.

We appreciate your amazing patience and continued support on this issue.  As soon as iOS 8.4 is released, we'll update everyone ASAP with a status update via the blog and mailing list.  Hang in there!

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Brett Hackleman
Brett Hackleman

20 comments

  • D
    July 7, 2015

    iOS 8.4 notice popped up on my iphone6 yesterday. After reading all of the confusing comments I am afar aid to update to iOS 8.4. Wish people, and Bad Elf, would calm down and just fix the problem. If Garmin can do it, Bad Eld should jump on a fix too….NOW!!

    - DPray
  • P
    July 1, 2015

    8.4 Update showed up today explicitly stating a correction on external GPS. Will try it this afternoon.//Per

    - Per D
  • M
    June 29, 2015

    Could a firmware update could solve this problem? If so, why has this not been done well before now? If iOS 8.4 does not fix the problem, will you create a heavily discounted trade-in program so that users who bought the GPS Pro 2200 can upgrade to the GPS Pro+ 2300 without feeling taken advantage of? That would seem the only fair thing to do and would give Bad Elf a great boost in its customer service reputation.

    - Mark
  • N
    June 13, 2015

    Nice to meet Mr.BRETT HACKLEMAN.
    This comment is I am writing by Google translation site.
    I am using the BE-GPA-2200 in car navigation of iPad mini in Japan.
    But it does not work with iOS8.3.
    It was to contact customer service distributors from Japan of Amazon.
    They issue was liked to be in the OS.
    This problem does not know Japan is most users.
    Do you think why?
    Because there is no Japanese site.
    And because there is no environment to receive direct customer support.
    Please immediately improve these. Thank you all!

    - Nob
  • K
    June 6, 2015

    New rumors release date now late June…..http://bgr.com/2015/06/05/ios-8-4-release-date-apple-music/ :(

    Might be time to start looking for a alternative solution like a Bluetooth enabled Garmin…

    My Badelf is dead on all my devices 30pin Ipad3. and lightening iphone6 and Ipad mini

    - Klaus
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